Refund policy

Returns for an issue with your order

Please contact Big Heads within 30 days of delivery if an item is damaged, defective, incorrect, missing, or meaningfully different from its listing, including its listed condition.

To report an issue, email bigheadsgifts@gmail.com with your order number and a description of the problem. Include photos where applicable to help us review the issue.

Approved returns and return shipping

Contact us before sending anything back. For an approved issue, we will provide return instructions and cover return shipping. Missing items do not need to be returned.

Refunds and replacements

For an approved issue, we offer a refund to the original payment method or a replacement if you agree. We process approved refunds within 10 business days after receiving the return. If no return is needed, we will confirm the refund timing when we approve your claim. Your bank or payment provider may need additional time to post the refund.

Buyer’s remorse and changes in market value

We do not accept returns solely because you changed your mind or because an item’s market value changed.

Your legal rights

This policy does not limit any rights or remedies you have under applicable law.