We know it all. And if we don’t, we’ll find out.
Good questions. Clear answers.
A little help with buying cards, comics and the next piece of your collection.
Are the photos of the exact item I’ll receive?
Our listings include photos of the actual product we’re selling. Some listings may also show an unintended reference image alongside our product photos while we correct an image issue. If you’re unsure which photos show the item, contact us with the product link before ordering.
How do I check an item’s condition or grade?
Review the condition, description, photos and selected options on the product page. Check the set, issue or card number, printing and language where shown. A condition description is not a professional grade; grading details are listed when available. If anything is unclear, ask us before buying.
What should I know about shipping?
Available shipping options and costs are shown at checkout. For dispatch timing, packaging details or help combining multiple orders, contact us before placing your order. If you’re checking an existing order, include your order number.
Can I pick up an online order in store?
Pickup availability is shown on eligible product pages. If pickup is offered at checkout, select the available location for your order. Wait for confirmation that your order is ready before heading to the store.
What if my order arrives damaged or something is wrong?
Contact us with your order number, a description of the issue and clear photos of the item and packaging. Keep the item and packaging while we review what happened and help you with the next steps.
How do I ask about a return?
Contact us with your order number and item details before sending anything back. Our team can answer questions about your order and explain the next steps.
Does Big Heads buy collections or accept trades?
Yes, Big Heads buys cards, comics and other collectible collections. Start by contacting us with clear photos, an approximate item count and any known condition or grading details. For trades, ask our team about your items and the options available.
How can I get help with an item or order?
Use our Contact page. Include the product link or SKU for an item question, or your order number for an order question, so we can find the right details.